Sustainability is at the heart of everything we do at Gorillas. We also see it as an important part of our contribution to the many communities we serve, as well as to the Q-commerce industry as a whole. This is why we have ambitious goals:

We have achieved 100% carbon neutrality of emissions under our direct control within our own operations. Going forward, we also involve and support our key partners in reducing the footprint along the entire food supply chain.

Zero edible food waste by 2023 while supporting and incentivizing our customers to join the efforts. We have already achieved zero food waste in our New York locations.

To reach these goals, we are taking a strategic and pragmatic approach that puts its initial focus in high-carbon footprint areas: energy consumption, food waste and transportation. That is why we are aiming to use 100% renewable energy by mid-2023, reduce all edible food waste by the end of 2023, and carefully analyze our logistical operations to lessen the amount of unnecessary or redundant transportation. As we operate across many cities in different countries, the challenge is significant.

We are formalizing a comprehensive environmental, social, and governance programme (ESG) that considers a broad range of occuring waste. As part of an extensive analysis, prioritizing the reduction of carbon emissions assumes a great impact. The first step was to establish the carbon footprint, a project started a year ago in collaboration with a carbon accounting company.

More efficient warehouses

Energy efficiency and carbon emissions

We are examining all energy consumption as well as carbon emissions on all operational sights and introducing radical improvements in favor of reduced consumption. We are also committed to working with suppliers along the supply chain to have the highest possible transparency across tens of thousands of products.In addition, we actively support suppliers to reduce their carbon footprint.

Not all emissions are within our direct control. Some operational sites are impacted by local landlords making decisions for the entire property. Hence, switching to green energy is unfortunately not always possible. To offset these emissions, we are partnering with ClimatePartner who invests revenue from credits sold in environmental projects. This will help to offset the carbon costs with carbon credits. One of these projects supports the generation of hydrogen energy in the Virunga National park in Congo. This will not only reduce carbon emissions, but also protect the habitat of Gorillas and many other species living in the park.

Reducing food waste

Mystery bags

Matching supply and demand is a balancing act, especially for fresh food sold to order. It requires consistent monitoring and data gathering in order to be able to make adjustments in real time.

This is why we are using cutting-edge technologies with mathematical models as a base that allow us to make more accurate decisions to avoid under- or overstocking. But even with the use of these advanced forecasting technologies, it is a challenging task due to dynamic variables that must be considered across hundreds of locations. This can lead to products hitting their “best before” date before being sold.

To counteract food waste we already partner with Too Good To Go. Thanks to our partnership with this organization we have already been able to save more than 264T of food and reduce 662T of CO2.

To further obliterate food waste we have launched Mystery bags – discounted bags, filled with perishable products that are close to hitting their “best before” date. They are featured in both our own app as well as on Too Good To Go.

As far as possible, any surplus that is not sold will be donated. We do this by partnering with local organizations, such as OneLoveCommunity Fridges in the US or The Felix Project in the UK.

Better packaging

Reusable bags

In order to reduce the amount of paper bags used within the delivery process, we are introducing reusable bags from recycled materials. Customers will be able to choose these bags as an environmentally friendly option during their checkout process for a small amount of money. Once used, bags can be returned and the money paid for the bags is refunded. In between each customer, the reusable bags will be cleaned and prepared for its next use.

In the future, we aim to allow our customers to be able to follow the bag's journey through the world and see the positive impact that their choices have for the environment and the planet.